FAQs Answered
Find answers below or email us for further assistance.
Equipment
Assuming the tester features a detachable gauge arrangement – the tester may simply be out of oil. Follow the oil fill procedure to refill the tester using the dedicated oil bottle.
The testers are designed to suit the requirements of various testing procedures and standards including BS 8539:2012 and BS7883:2019. The Construction Fixings Association (CFA) endorses Hydrajaws as a supplier of industry-leading testing equipment.
Testers are in kit form complete with carrying case and all the necessary accessories including a load spreading bridge. The latter item is of special significance as it provides an unsupported area around the fixing, giving a true value of both the mechanical efficiency of the anchor itself and the strength of the concrete or masonry it is installed into. This is of special importance where old buildings are concerned.
Fixings that may be accommodated include stud projections, threaded inserts, eyebolts for safety harnesses, scaffold ring bolts, remedial wall ties, and other fixing systems for which a selection of adaptors are available.
We also provide an annual calibration service to ensure the gauges are kept accurate and working correctly to ensure confidence in testing results.
Any light mineral hydraulic oil will suffice. The important number is ISO Viscosity Grade 32.
Any problems with a tester, or any testing problems, are looked into by our experienced technical team who will find a solution quickly to provide a satisfactory answer.
Check the oil level and apply oil or grease to the threaded rod which the crank (traditional black turning handle or 22mm operating nut or new style anodised turning handle) threads onto.
Bluetooth Digital Reporting System
Click on the ‘Sign up now’ link as highlighted below.
Via the dashboard click on Manage Licences (1) and click the edit button (2) then tick ‘App Access Required’ (3) as shown in the image below.
If your tests were carried out today, then open the app and leave it open on the schedule screen for a few minutes.
If your tests were carried out before today, please check the date filters are showing correctly within the dashboard.
Open Devices in the app and click the 3 dots on the listed gauge and choose Forget. When the gauge reconnects, the new gauge information will be filtered through.
The process of forgetting a device in the app is also used when you receive a gauge back from calibration and the new date is not being shown.
If you haven’t automatically received your invoice you can access it through the subscription portal in the dashboard. Open the dashboard and go to Manage Licences then Subscription Portal.
In the next screen, click Billing History. Then you will see the list of invoices that can be downloaded.
